Every visitor gets an answer. Always.
A chat widget on your website connected to your experts, with an AI assistant that learns from your website and answers when you're busy or closed. All managed from your PC or smartphone.
- Installs with a few lines of code
- AI assistant included
- Direct, personal support
On Saturday we're open 9am–1pm and the black model is in stock. Shall an expert call you back on Monday?
A modern, simple, instant chat
Visitors see right away whether an expert is available, start the chat with their name and talk to you just like in a messaging app.
Real-time chat
Visitors write from your website and your agent replies immediately, with a "typing…" indicator.
Read receipts
Visitors know when their message has been read, just like on WhatsApp.
"Experts available"
The widget shows whether an expert is online, whether you're closed, or whether the virtual assistant is answering.
Expert or AI agent
Visitors choose whether to talk to one of your experts or carry on with the AI agent.
Attachments
Customers send photos, PDFs and documents right in the chat (up to 3 MB per file).
Voice messages
In a hurry? Visitors can record a voice note instead of typing.
"We're closed, leave a message"
After hours visitors leave their name, email and request: no lead is lost.
Visitor notifications
Visitors can be notified of your reply even if they've moved to another page.
Your logo, your colours
The widget uses your logo, colours and agent photos: it looks tailor-made for your website.
An assistant that knows your business and never sleeps.
The AI agent answers visitors using your company's information: you write it in the knowledge base and, on top of that, ChatSolution reads your website every night to keep itself up to date. You decide when it steps in.
- Knowledge base editable right from the console
- Automatic nightly update by reading your website's pages
- Three modes: always on, only when you're offline, only when no agent is connected
- Choice of model: GPT-OSS 120B (recommended), GPT-OSS 20B (fast), Qwen (multilingual)
- Custom assistant photo; switch it on and off whenever you like
A complete console, on PC and smartphone.
All conversations on one screen: who's connected, who's typing, which chats are new. Each agent takes ownership of a chat and can hand it over to a colleague. Sound alerts and notifications make sure no customer is kept waiting.
- Windows app with a system-tray icon, sounds and notifications
- Smartphone console too, with push notifications
- Multiple agents, each with a name and photo shown to visitors
- Agent status: online, busy, offline
- List of sessions and conversations, with visitor names
- Up to 2 websites from the same console, also on a second PC
Open when you decide. Never unreachable.
Set your hours day by day: during opening hours the widget shows your experts, after hours it invites visitors to leave a message or hands over to the AI assistant. Copy Monday's hours to the whole week in one click.
- Different hours for each day, including "all day" or closed
- Custom system messages for "closed" and "busy"
- Automatic closing of inactive conversations
Everything you need to look after customers in chat
Customisation, security, backups and statistics: ChatSolution is complete from day one.
Full customisation
Company logo, widget and console colours (with ready-made palettes), bubble backgrounds and text, font size.
Agent photos
Up to 5 rotating photos in the widget, an avatar for when you're closed and a dedicated photo for the AI assistant.
Chat backups
One-click backups and automatic daily backups, with download and restore whenever you need.
Click statistics
See how often visitors open the widget and the sessions of the last 24 hours.
Auto-close
Inactive conversations close automatically after the time you choose, keeping your console tidy.
Two websites, one console
Manage chats for two websites from the same console, each with its own colours, hours and agents.
Second agent PC
On request, a second workstation can use the console at the same time.
Mobile console
Reply to customers from your smartphone too, with push notifications and dedicated sounds.
Security
Individual login for each agent, attachments downloadable only via signed links, access log.
Up and running in minutes
Request a licence
We set up your ChatSolution space with your company details.
Paste the code
Add a few lines to your website: the widget appears on every page.
Customise
Logo, colours, hours, agents and the AI assistant's knowledge base.
Answer your customers
From the Windows app or your smartphone, straight away.
Any questions?
Does it work with any website?
Yes, with any website where you can add a small piece of code (a script): custom sites, WordPress, e-commerce.
What happens if nobody is in the office?
The widget shows that you're closed: visitors can leave a message with their name and email, or carry on with the AI assistant if you've enabled it.
How does the AI assistant learn?
From the knowledge base you write in the console and by automatically reading your website's pages every night.
Can several people reply?
Yes. Each agent has their own login, visible name and photo; chats can be taken over and handed to a colleague.
Can I reply from my smartphone?
Yes, ChatSolution has a mobile console with push notifications, as well as the Windows app.
Are conversations kept?
Yes, and you can back them up in one click or automatically every day, then download and restore them.
Bring ChatSolution to your website
Request a free demo: we'll show you ChatSolution in action and prepare the setup for your business.